Privacy Policy - The Circle Hong Kong

1. Our Commitment to Your Privacy

Welcome to www.thecirclehk.com (the “Site”). RGTRDRS LIMITED (“we”, “us”, “our”) is a company registered in Hong Kong. We are committed to protecting the privacy and security of your personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of the Laws of the Hong Kong Special Administrative Region (“PDPO”).

This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our Site or purchase our products. By using our Site, you agree to the collection and use of information in accordance with this policy.

2. What Personal Data We Collect

We collect personal data that is necessary for us to provide our services to you. The types of data we may collect include:

Technical Information: When you visit our Site, we may automatically collect certain information, including your IP address, browser type, device information, and browsing behaviour (e.g., pages viewed, time spent on site). This is collected through cookies and similar technologies.

Personal Identification Information: Your full name, email address, and phone number.

Delivery Information: Your shipping address and billing address.

Order Information: Details of the products you have purchased, order history, and any communications related to your orders (e.g., customer service inquiries).

Payment Information: Please note, we do not directly collect or store your full credit card details. All payment transactions are processed securely through our third-party payment gateways, such as [e.g., Stripe, PayMe, FPS, PayPal]. These gateways handle your payment information in compliance with their own strict privacy and security standards.

3. How We Use Your Personal Data

We use your personal data for the following purposes, which are directly related to our business activities:

For Direct Marketing (with your consent): To send you promotional materials, newsletters, and special offers about our products. We will only do this if we have obtained your explicit consent. You can opt-out at any time (see Section 8).

To Process Your Orders: To confirm, process, and fulfill your purchases, including arranging for shipping and delivery.

To Provide Customer Support: To respond to your inquiries, provide assistance, and manage returns or exchanges.

To Communicate With You: To send you order confirmations, shipping notifications, and other transactional emails.

To Improve Our Services: To analyse how customers use our Site, which helps us to improve the website design, user experience, and product offerings.

For Security Purposes: To protect our Site and customers from fraud and other illegal activities.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. However, we may share your data with trusted third-party service providers who assist us in operating our business. These parties are contractually obligated to keep your data confidential and secure. They include:

Payment Gateways: Such as Stripe to process your payments securely.
Logistics and Delivery Partners: Such as SF Express to deliver your orders.
E-commerce Platform Provider: Such as WooCommerce which hosts our online store.

We may also disclose your personal data if required to do so by law or in response to a valid request from a law enforcement or government authority in Hong Kong.

5. Data Security

We take the security of your personal data very seriously. We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, or alteration. These measures include:

Restricting access to personal data to only those employees who need it to perform their job functions.

Using Secure Sockets Layer (SSL) technology to encrypt data transmitted to and from our Site.

Partnering with secure, PCI-compliant payment gateways.

6. Data Retention

We will retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by relevant laws and regulations (e.g., for accounting or tax purposes). Once your data is no longer needed, we will take reasonable steps to securely destroy or anonymise it.

7. Your Rights Under the PDPO

As a data subject, you have the right to:

Request Access: Request a copy of the personal data we hold about you.
Request Correction: Request that we correct any inaccurate or incomplete personal data.

To exercise these rights, please send your request in writing to our Data Protection Officer at the contact details below. We may charge a reasonable fee for processing a data access request.

8. Direct Marketing

We cannot use your personal data for direct marketing purposes without your explicit consent. If you have consented to receive marketing communications, you can opt-out at any time by:

Clicking the “unsubscribe” link at the bottom of any marketing email.
Contacting us directly at contact@thecirclehk.com

Your request to opt-out will be processed promptly and at no cost.

9. Use of Cookies

Our Site uses “cookies” to enhance your browsing experience. Cookies are small text files placed on your device. We use them to remember your preferences (like items in your shopping cart), analyse site traffic, and ensure the proper functioning of our Site. You can choose to accept or decline cookies through your browser settings, but please note that disabling cookies may affect the functionality of our Site.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page and updating the “Last Updated” date at the top.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact our Data Protection Officer at:

Company Name: RGTRDRS LIMITED
Email: contact@thecirclehk.com
Mailing Address: G/F 207 Fui Yiu Ha Village, Sai Kung